Everyone wants to get the omnichannel customer experience right. That includes the right availability, performance, and scalability too. But earlier this year, the Panama Papers data breach taught us something crucial: Failing to secure that digital experience for your consumers can result in something much worse than Twitter shame. You could be looking at reputation damage, proprietary data loss, financial loss, and lawsuits.
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Given that the rapid expansion in use of digital technologies also expands the attack surface, successfully managing security risks in omnichannel devices is a constant battle for CIOs and CISOs. Here are five essential steps to turn security risks into rewards by improving your omnichannel security:
With cyber attacks costing businesses between $400 and $500 billion a year, visibility into application, cloud, network, data center, and mobile risks has never been more critical. As cloud computing, mobility, big data, social technologies, and the Internet of Things are reshaping businesses, the risk of data breaches continues to rise at alarming rates. In 2015, 38% more security incidents were detected than the year before, according to a PwC report.
From the CISO and CIO perspective, security is paramount in an omnichannel scenario, while for CMOs and Line-of-Business leaders, omnichannel success calls for winning customers’ digital moments via superior customer experience, increasing number of payment methods, devices, and fulfillment options—all of which expands the attack surface and creates more risk than ever before.
Read MoreRansomware, denial-of-service attacks, jailbreak, zero-day attacks, man-in-the-middle attacks, headless worms, ghostware. The language of cyber attacks can incite fear — which seems appropriate given that it is costing businesses between $400 and $500 billion a year.
Here are the top five reasons why omnichannel security must be your priority:
Posted by Matt Stone on 05:35
Labels: Omnichannel Personalization, security strategies