The advent of voice and chat is a significant point in the digital timeline, representing the big shift in UX and behavior since the introduction of smartphones. Chatbots are one of the hottest trends in the world of artificial intelligence and machine learning. Implementation of chatbots across industries has brought us to the beginning of a new era in the technology: “The Era of Conversational Interface.”
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Posted by Saharsh Borar on 09:12
Labels: Mobile Strategy, Chatbots, CX, machine learning, timeline, AI