Leading Fortune 500 companies are investing in key digital technologies to automate business processes in order to improve their customer experiences. To remain competitive in today’s digital age, restaurants need to effectively analyze and respond to the proliferation of consumer’s digital devices, to anticipate their preferences and deliver an inspiring guest experience. Restaurants need to adapt to the latest digital technologies, adopt digital at the core of their business processes and embrace artificial intelligence, cloud-first and mobile-first approaches to invent, develop and deliver new standards of customer experiences.
“Digital is the new core where system of records have now become system of intelligence in order to make the process as nimble and agile as your digital channels,” says Mukund Balasubramanian, CTO of Photon. This new system of intelligence encouraged restaurants to automate everything which can be automated in order to become digitally transformed enterprises.
This infographic helps you take a deeper dive into the current state of guest experiences in restaurants.