
Bots Are the Next Big Thing in Brand Engagement and CX
Enter the chatbots! And a tantalizing new generation of cognitive digital experiences is possible. Need a ride? Search for Uber in Facebook Messenger, simply tap the car icon, and you’re on your way. Want a pizza? Just send a tweet or Facebook message to your favorite pizzeria. Tell the chatbot you want pepperoni on it. Or bacon. Or anything you like. Simplifies life for consumers, doesn’t it?
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Posted by Srinivas Balasubramanian on 08:11
Labels: Innovation, Conversational Interfaces, Mobile Strategy, API, Chatbots