Digital Transformation Insights

Thu, 09 Aug 2018

Infographic: How Personalization Drives Superior CX

Omnichannel Personalization

Supporting a consistent customer journey across digital channels is imperative. As a result, enterprises across the globe are accelerating their digital transformation initiatives to offer unified digital experiences. With advancements in digital technologies—such as artificial intelligence, augmented reality, virtual reality, and Internet-of-Things—and increasing demand of hyper-personalized customer experiences, personalization has become an integral part of digital commerce. Read More